Privacy Policy

Last updated: August 16, 2025

1. Introduction

Custom Logic SA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our contact forms and digital solutions.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Business information and project requirements
• Communication preferences
• Information submitted through contact forms

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type, version, and operating system
• Device information and screen resolution
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Responding to inquiries and providing customer support
• Delivering custom software solutions and services
• Improving our website and services
• Sending project updates and business communications
• Complying with legal obligations
• Protecting against fraud and security threats

4. Data Processing and Storage

4.1 Cloudflare Workers

Our contact forms and certain services utilize Cloudflare Workers for processing. Data submitted through these forms may be temporarily processed on Cloudflare's edge network before being securely transmitted to our systems.

4.2 Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for 2 years unless otherwise specified.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transaction (merger, acquisition)
• With your explicit consent

6. Third-Party Services

Our website may integrate with third-party services including:

• Cloudflare (content delivery and security)
• Google Analytics (website analytics)
• GitHub (code repositories and project management)
• Email service providers

These services have their own privacy policies, and we encourage you to review them.

7. Security Measures

We implement appropriate technical and organizational security measures including:

• SSL/TLS encryption for data transmission
• Secure data processing through Cloudflare Workers
• Regular security audits and updates
• Access controls and authentication mechanisms
• Data backup and recovery procedures

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

9. Cookies Policy

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and advertisements
• Ensure website security and functionality

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct communication. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA). Any disputes arising from this policy will be subject to the jurisdiction of South African courts.